Others speak for us.
The Willows Active Retirement Communities
Thank you to The Willows’ Crew:
We can’t thank you all enough for the time, effort and dedication you have shown us, making our anniversary party such a success. Living here at The Willows has been one of the best choices we have ever made, and you all have been the most important contributions to that choice.
We thank you and your staff for the assistance and understanding we received during a very trying period. Your people promptly and efficiently answered our various needs. You were aware of our predicament and responded gracefully.
Dear Sales Counselor,
This might sound strange, but something very magical happened while watching my father during the open house at The Willows earlier today.
When my mother died, I raised the idea of downsizing/transitioning to a more inviting/engaging living situation. But, my father declined the mere idea of it until very recently. He actually invited me to the event you held today. In a nutshell, he seemed pleasantly surprised about the environment that an independent lifestyle at The Willows offers. Personally, I think he would really like it there.
Thank you very much for the individualized attention that you gave my father today and for answering so many questions as well. I know he very much enjoyed interacting with you.
Hope to see you again soon!
Dear Sales Counselor,
F. is doing great. It is a joy to see her so settled and content. I want to thank you for the myriad things you did to help her with the moving project – over so many years! You truly have the patience of a saint. It was such a pleasure to get to know you and work with you in helping F. navigate this huge life event. She may not really know how lucky she was to have you there, but I do! You’ve given her good friendship and wise council. You may think that you are just doing your job, but I know that you are uncommonly gifted in the work you do.
My best regards and deepest thanks
Whitney Place Assisted Living Residences
My family and I want to thank you from the bottom of our hearts for helping us bring Mom back to the Natick campus. She had such wonderful experiences when she was at Whitney Place; her social life was better than ours!
Being away from the “Whitney Family” was very hard on us – not in terms of distance but in peace of mind. Although Mom no longer remembers, we have the memories for her: the cookouts, art projects and movie nights to name just a few. Your caring staff was wonderful, as are Mom’s new caretakers. Through the progression of such a difficult disease, it is a blessing to us that Mom is in Beaumont’s care. Words will never be enough to portray the appreciation we have for the staff, the program, the services provided and you personally.
Whitney Place Staff,
Thank you for the unbelievable care that you provided my mother during her time at Whitney Place. I very much appreciated how the entire staff treated my mother, but I can’t thank the recreation program staff enough for what they personally did for her. I think you would have gotten a big kick out of my mother during her better days when she was bright, funny and feisty. Despite her challenges the last few years, I know that she still had a sense of appreciation for what you did for her, and if she could have, she would have thanked you and told you that she loved you.
We are deeply appreciative to you and the entire staff of the Tapestry Program (and the Thayer unit in particular) for the incredible warmth and professionalism of your program and for the comfort and joy Mother has there. The positive energy from everyone – the attentiveness to individual styles and needs from the personal care aides, the buoyant enthusiasm of the activity ladies, the delicious food, the intelligent nursing care and the delightful musical events for everyone in the building – has made this chapter of our mother’s and our lives a very meaningful experience. Thanks to you and Liz Dickerson for helping us with Mother’s transition from her home in Michigan, which you both coached us through for months before she made the actual move. We feel very lucky to have found your program, which is so near to us, and so filled with love and respect for the vitality of those who are aging.
I want to thank you and your entire staff for the excellent care and assistance everyone gave me during the past storm. It was quite an experience being in assisted living and knowing that I had nothing to worry about.
Beaumont Rehabilitation and Skilled Nursing Centers
Hi Kylene and Laura,
I wanted to take the time to thank you for taking care of my mom. She says that she’s been walking with the aides regularly, and she seems to be in a much better mood when she feels that she is making progress. This, along with her gym work, is making her stronger. The other day, she said that she walked to breakfast, rode the bike, went to senior fitness and walked to dinner; she even slept through the night!
So, again, thank you for keeping her strong and for keeping her spirits up.
This past academic year was the first year of the UMass Medical School/UMass Memorial Medical Center’s Division of Geriatric Medicine Fellowship Program. You and your team made an enormous difference to the program with your willingness to share your expertise in what it takes to make a skilled nursing center successful for its patients, residents, their families and the health system. Beaumont Rehabilitation and Skilled Nursing Center has provided a wonderful learning environment over the past year in training our fellow in rehabilitative sub-acute and long-term care. The thorough orientation program Beaumont staff generously put together for our fellow was outstanding, well received and would be the envy of many other geriatric medicine fellowship programs.
We are most appreciative of your generosity to again provide our new fellows with a comprehensive orientation experience.
I just wanted to send a note of thanks to all of the staff that cared for my mother. Everyone was friendly and kind. The ladies at reception always greeted me with a smile, and the CNAs were great about taking extra time to be sure she was comfortable – no matter how many times she rang her buzzer! They certainly had patience! The physical therapy and recreation staff were always smiling and very encouraging.
Special thanks to Susan for her help on the night Mom passed. She took time to speak with me even though it was the end of her shift. Your staff gives the best hugs – I needed every one of them. Thanks to all the staff that didn’t really know me, but stopped in the halls to offer their condolences.
Your staff made Mom comfortable the last few months. She endured many physical problems the last couple of years, so thank you for improving the quality of her life.
To the Staff and Administration of Beaumont Nursing Home in Northbridge:
I wanted to take a moment to thank all of you for the amazing care you have given my grandfather. He has been at your center for many months now, and throughout all of his ups and downs, you have helped him infinitely. Your patience, grace and good humor have not gone unnoticed.
If you know my grandfather, you are probably aware that he can be the most stubborn man in the world. You may also know that he can be a bit of a pain, which he tells me he is every time we speak on the phone. I always answer with, "But I love you anyway," which is the truth. He can be a difficult man, but he has a heart of gold, and he loves his family very much. He may not always say “thank you” to each and every one of you, but I know he is grateful that he is getting such good care right now.
Please know that our family is forever indebted to the caregivers at Beaumont. I live 3,000 miles away in Los Angeles, and I wish that I could be a more active participant in my grandfather's last years, but I am so grateful to all of you, and know that he is in capable and loving hands.
Your hard work and dedication is astounding, and I thank each of you from the bottom of my heart. Thanks for taking such good care of my "Pa".
To all of the staff members at Beaumont Rehab:
There are no words to express the thanks and appreciation I feel towards all of you. I received the best care imaginable after my back surgery. All of your staff on every level is professional, caring and effective. You are an amazing healing team, and I am fortunate to have had you all working on my behalf.
I just wanted to send a note to let you know what a wonderful staff you have, which you probably already know. Your third floor nursing staff is one of the best I’ve seen in the five or so years since my mom was first there. One nurse, Veronica, is an exceptional, compassionate and caring person. There is also a great team of therapists who offer great care.
A couple of CNA’s I’d like to mention are Karen Werner and Amy Korsak, who do an outstanding job with my dad. In addition, the recreation director has gone out of her way the last few months to encourage him to attend activities, which he has come to enjoy. It sure helps to know that those you love are in such competent and caring hands.
I mustn’t forget the hospice staff that so tenderly kept my mom comfortable in her last days.
My most sincere and heartfelt thanks to you and all your staff
It has been several weeks since my dad was at Beaumont. Things have started to get back to normal in our family’s life after his passing. My mom will have the hardest time, but she will be OK. I wanted to send a note of thanks to you, all the staff that helped with his care, and also the folks at hospice. You are the only one I have contact information for, so I hope you can pass this on to all the fantastic folks at Beaumont.
I must say that I have never seen the level of care that the staff gave my dad – genuine care, concern and aid in every way, from general assistance in his daily functions, to running for an orange or an ice cream when he asked for it, to feeding the family during hospice care, to supporting him, and us, after he passed. I do not know where you find this level of professionals to do this difficult job, but they are the best. In our world today, so many people just go about their day, working just enough at their jobs to get the job done and nothing more. That is not what I saw from anyone at Beaumont. The staff, from reception, to cleanup, and everyone in between, had an attitude that transcended your organization. They were professional, caring, helpful and compassionate. I cannot say enough.
I need to make a special note to hospice: what amazing people. All I can say is, “thank you”, to them. You made an unbearable situation livable and gave of yourselves more than I could imagine anyone doing. Thank you.
To everyone at Beaumont: thank you from the bottom of my heart for doing what you do and the way you do it. Kindest regards to all.
I have been at Beaumont at Worcester twice in the last two and a half months. Both stays are related to the same horrific accident I had when hit by a truck while running. When I came from the hospital, I was a shattered human being who felt less than human – just pieces of a puzzle that needed reconstruction. Lifted by a hover, the Beaumont staff kept me going and sane. They worked tirelessly to make me better. PT and OT did what they could to keep my body from falling into disrepair. Three and a half weeks passed. This entire time, the staff of nurses, CNA’s, PT and OT kept me going, performing duties that regular people wouldn’t or couldn’t do. Then came part two.
I spent a horrific week at the hospital, and returning to Beaumont made me feel safe. My room was prepared, and I was greeted with such love and warmth that it felt like I was returning home. The subsequent weeks saw many struggles and successes. The care I received could not be equaled. PT and OT got me walking again. They worked so hard and so long that I cannot express how much I owe them. I am walking again – amazing. I will never forget the names and faces of the staff that helped me: Lauren, Katrina, Dave and Dave, Lo Lo, Lori, Vicky, Renee, Scarlet, Samantha, Nicole, Jane, Wendy, Roxanne, the Michelle’s (all of them – especially Michelle Hibberts), doctors and nurses. I owe these caregivers everything. I owe them my life. You have the most wonderful staff, and they deserve all the praise and accolades that can be offered. I have nothing but the greatest respect and affection for these people. I hold nothing but the highest opinion of Beaumont.
SALMON Adult Day Health
Thank you for everything that Whitney Place Adult Day Health is doing for my mom. She loves it! We are so happy because she now has quality of life. When she is home, she just lies in bed or sits in a chair, gazing out the window all day. But she enjoys being with the people at Whitney Place. She isn’t able to tell us too much, but she is happy. Thanks again to everyone at Whitney Place.
This is a good time for me to express our appreciation to you and all the staff at Whitney Place Adult Day Health Center. You have been dedicated, kind and attentive to all of J.’s needs. For more than two years, he looked forward to visiting with his friends at Whitney, and it was a great comfort for me to know how well cared for he was two days a week.
What a difference your day program makes in my aunty’s life! You know I pay close attention to her, and I can see a difference in her between days spent in the house versus days spent at the club! She comes to life and is so happy. This morning, she saw Wes from the window and started waving as she was going down the stairs. Or when Glen comes to pick her up, she just beams and they laugh together. She kisses Tom when he drops her off. The happiness that she has is beyond words! Thanks too for someone on your staff doing her nails. She just loves having them done. All your hard work really does make a difference!