Care, Services and Amenities

Our rest home delivers comprehensive care, private rooms and recreation.

  • Medical Director provides medical management; on call 24/7 for emergencies
  • Full-time, on-site Director of Clinical Services Registered Nurse (RN) supervises staff training and service delivered; on call 24/7
  • Experienced, professional staff includes Certified Nursing Assistants (CNAs) and Personal Care Assistants (PCAs)
  • Staff training and credentials exceed state requirements
  • Staff-to-resident ratios exceed state requirements
  • Pharmacy orders and physician orders are fulfilled by staff
  • Medications directly administered by staff, including assisting oxygen-and insulin-dependent residents (unlike assisted living residences)
  • Assistance with personal care and activities of daily living personalized to individual needs and preferences; available 24/7
  • Emergency call lights throughout The Health Center ensure prompt, efficient response
  • Three home-style meals served daily and snacks, including specialized diets, prepared and served under guidance of a registered dietician
  • Daily housekeeping
  • Linens and personal laundry service
  • Spacious, private rooms include basic furnishings; Residents are encouraged to bring personal belongings to personalize their new home
  • Salon/Barbershop
  • Complimentary cable TV services and unlimited local/long distance telephone service within the US
  • Library and comfortable living, dining and gathering rooms
  • Varied, creative and interactive programs and outings centered around Residents’ changing interests
  • Central location at the heart of The Willows, just off Salisbury Street in Worcester

Residents of The Health Center at The Willows can receive any assisted living type of support needed, as well as a wide range of medical care not offered in traditional assisted living settings in Massachusetts.